• Q.

    Are there any holidays?

    A.

    Open all year round. However, please note that the closed days, business hours, business contents, etc. may change without notice.

  • Q.

    How much is the entrance fee?

    A.

    Hakkeijima is free to enter. Tickets are required to use the Aquariums and rides, but those who do not have a ticket can also enjoy shopping, dining, and walking on the island.

  • Q.

    Can I enter the park with my pet?

    A.

    You can take a walk with a lead on the island.
    In addition, some restaurants with terrace seats on the island can enter with pets.
    (Meals for pets are not available)

    Please note that pets are not allowed to enter any facility such as Aquariums and attractions, except for service dogs.
    Also, please note that we do not have a storage facility available.

  • Q.

    How old do small children need a ticket to use an Aquariums or a vehicle?

    A.

    I need a ticket from 4 years old.

  • Q.

    Is there a parking lot?

    A.

    There is no parking lot on the island, but there are 5 parking lots around Hakkeijima. The fee for parking lots A to C is 1,500 yen a day.
    Please use public transportation as it will be very crowded during the GW and Obon festivals.

  • Q.

    Is there an ATM?

    A.

    The Bank of Yokohama ATM is Center House 1F, next to the food court.
    Please note that cash cards other than the Bank of Yokohama may not be accepted due to the circumstances of the financial institution concerned.

  • Q.

    Do you have a baby room?

    A.

    There are 3 locations on the island, 1st floor of the Center House 1st floor of the Bay Market B building, and the Fureai Lagoon exit.
    Each baby room has water and hot water, and the Center House baby room also has a microwave.

  • Q.

    I lost something

    A.

    Please let us know the date and time of your visit and the characteristics of lost items.
    Contact information 045-788-9632 (Reception hours 9:30 to 18:00)

  • Q.

    Do you sell drugs?

    A.

    We do not handle medicine on the island, including at the relief center.

  • Q.

    Can I use a credit card?

    A.

    It can be used at the ticket office. Some stores may not be available at bay markets and restaurants.
    Please check the display of each store cashier.

  • Q.

    Is there a stroller available for rent?

    A.

    Center House 1F Lost Child Center, you can rent a B-type for 500 yen per unit.

  • Q.

    Are wheelchairs available for rent?

    A.

    Center House 1F Lost Child Center, we rent wheelchairs that can be used on the island for people with disabilities free of charge.
    If you are only using the Aqua Museum, you can also rent it at the Aqua Museum 1F Information.
    The number is limited, so it can only be used for emergency purposes. We do not accept reservations.

  • Q.

    Is there a discount for people with disabilities?

    A.

    Customers with a physical disability certificate, a mental disability certificate of health and welfare, or a nursing certificate will receive a 50% discount on the AQUA RESORTS PASS.
    (The same discount will be applied to one caregiver for one person.)

  • Q.

    Is there a place to store my luggage?

    A.

    We do not store luggage. Please use the coin lockers on the island.
    The locker is Center House 1F, Aqua Museum, next to the entrance, Open Market.