Facility and service information
For customers visiting Kurushima
Yokohama Hakkeijima Sea Paradise, we provide the following services and measures so that all customers, including those with physical disabilities and those with small children, can spend their time comfortably. I'm here. We also have a permanent first aid center in case of emergencies.
At Aqua Resorts (Aquariums) and Pleasure Land (attractions), we have spaces and attractions that can be used by people with disabilities. If you have any questions, please feel free to Yokohama Hakkeijima Sea Paradise.
For the physically handicapped
About using Pleasure Land (attraction)
Wheelchairs are available.
Merry-go-round, Island Tour Bus, Paradise Cruise, Sea Train
Those who can move to a seat with the cooperation of an attendant can use it.
Sea Paradise Tower, Red Baron, Bubble Shooter, Butterflyer, Flight Eagle
Those who can walk on their own, go up and down stairs, can hold on to safety bands and levers, bend their knees, and step on their feet to use the wheelchair.
Surf Coaster LEVIATHAN Revere Sun, Aqua RideⅡ, Viking, Sea Boat, Marine Kart Fantasia
In order to ensure the safety of our customers, please agree to the following items before using.
・You will be asked to walk past the attraction ticket gate and board the attraction.
・In that case, please ride without the help of a third party (carrying, holding, shouldering, etc.).
・When boarding, if the staff judges it to be dangerous, there is a possibility that you will be refused boarding.
*Those who cannot evacuate outside the venue even with the assistance of someone accompanying them in an emergency cannot use this service.
After fully understanding the above contents, we will not be responsible for injuries etc. due to customer's convenience.
For wheelchair users
Barrier-free on the island
You can use the elevator to view the Aquariums facility. You can also use the elevator to go around the Bay Market, where restaurants and shops are located. Please check the following materials for the viewing passage in the Aqua Museum.
Wheelchair accessible toilet
There are 13 wheelchair-accessible restrooms on Hakkeijima
Please check the island map for details.
Wheelchairs are available free of charge for the physically challenged. Please note that the number of units is limited, so please use them only for emergencies.
Nursing care corners where disabled people can change their diapers are located on the 1st floor of the Center House and the 1st floor of the Aqua Museum.
If you are injured or feel unwell, there is a rescue center on the 1st floor of the Center House (we do not handle medications).
In addition, we can lend a bed for people with disabilities at the first aid center for treatment such as dialysis.
Customers who have a physical disability certificate, mental disability certificate, or rehabilitation certificate will receive a 50% discount on the AQUA RESORTS PASS.
(The same 50% discount applies to one caregiver (over 18 years old) for one person.)
For those with small children
As a service for mothers and children, we rent strollers and prepare baby rooms on the island. Don't worry, even with a baby who can't walk yet.
baby room information
Baby rooms where you can breastfeed and change diapers are available at 5 locations on the island (Aqua Museum 1F, Center House 1F, Bay Market B Building 1F, Carnival House 1F, Fureai Lagoon Exit).
Lost child center
Located at the Center House 1F Service Center.
Barrier-free on the island
You can use the elevator to view the Aquariums facility. If you would like to check the viewing route in advance, please contact the Aqua Museum. You can also use the elevator to go around the Bay Market, where restaurants and shops are located.
A stroller is rented out for those with small children (500 yen per car).
Center House 1F Service Center (Lending time may change depending on the season)
Sale of children's goods
We sell items for small children at the following stores.
|powdered milk store
|Bay Market Building C 1F
|Paper diaper retailer
|Bay Market Building D 1F
|Baby / Children's clothing stores
|Building C 1F
|Baby meal served restaurant
Facilities and services for safety and security
There are three manned information centers on the island. Please feel free to contact us if you have any problems on the island or if you have any questions.
|Aqua Museum 1F next to the ticket office
Marine Gate entrance
*Business hours are subject to change without notice.
AEDs are installed at 8 locations on the island.
|・ Center House 1F
・ Umi Farm
・ Aqua Museum 4F
・Hotel Sea Paradise Inn 1F
・ Surf Coaster LEVIATHAN
・Giant three-dimensional maze DEKKAI
・ Paradise Cruise ship
Evacuation route in the event of an earthquake
If you get injured or feel sick, there is a first aid center on the 1st floor of the Center House (we do not handle oral medicine). In addition, at the First Aid Center, you can rent a bed for people with physical disabilities to undergo treatment such as dialysis.
Information on island services
We have 280 coin lockers on the island. There is no change machine nearby, so if you would like to use a locker, please prepare coins in advance.
|Center House 1F
Aqua Museum entrance (outside)
|300 yen to 600 yen
Cash service corner
The Bank of Yokohama Cash Service Corner (ATM) is set up, and you can also make transfers and deposits.
(May not be available due to maintenance, etc.)
*Please note that cash cards other than those of the Bank of Yokohama may not be available due to the circumstances of the financial institution concerned.
We provide free Wi-Fi (public wireless LAN) service for customers in some areas of Yokohama Hakkeijima Sea Paradise The places where you can use it are as follows.
Aqua Museum Square
Aqua Museum 1F Shellium
Aqua Museum 4F Aqua Stadium
Hotel Sea Paradise dice Inn lobby
Mobile battery rental service
We have introduced the mobile battery rental service "Charlen" in some areas of Yokohama Hakkeijima Sea Paradise You can easily charge your smartphone.
|Aqua Museum 1F Information
Aqua Museum 4F Information
In front of Jinbei Shop in Bay Market Building D
In front of Western Game House on the 2nd floor of Bay Market Building C
330 yen per unit (tax included)