On Saturdays and holidays, it is expected that the ticket office and the application venue will be crowded.
We request the procedure on weekdays as much as possible. We appreciate your cooperation in alleviating congestion.

With the resumption of business from June 1st (Monday), customers with Seapara Premium Pass with the following expiration date will extend the expiration date and renewal period.

About extension of expiration date

Those who are subject to extension

Those whose valid period is from February 29, 2020 (Sat) to May 30, 2021 (Sun)

It will be extended until the same day four months after the expiration date of your current pass card.

* If the last day of the month (29, 30, 31st) does not exist, it will be extended until the last day of the month after 4 months.
* Those who have issued "Seapara Premium Pass exchange ticket" after payment at the ticket counter (those who have not issued a card) are also eligible.
* We will contact you separately if you have extended the deadline for 23 days when you temporarily resume business from March 21, 2020 to March 27, 2020.

About extension procedure

Aqua Museum Please complete the extension procedure at the 1st floor ticket counter or Seapara Premium Pass application venue.
(Reception hours: Business starts until 17:00)

* We will change the expiration date on the pass card or issue a band ticket that can be used for only one day.
* Please complete the extension procedure before using each facility. (The facility cannot be used with an unprocessed pass)

Extension of renewal period * 6/1 Information update

If you have a pass card that is currently valid from January to February 2020, the renewal period will be extended until August 31, 2020.
If the expiration date is March 2020 or later, you must complete the pass card extension procedure first, and the renewal period will be from the expiration month after the extension to [3 months of the current month, the next month, and the next two months].

If you have any questions, please refer to the "Quick Reference for Extension of Period" below.

* Applicable to customers who are in the process of renewing with "Sea Paradise e-ticket (official website)".
* Those who have an expiration date of February 29, 2020 must complete the extension procedure first.

About A-only parking coupon (parking ticket)

・ Voucher valid from Saturday, February 29, 2020 to Wednesday, March 31, 2021

It will be extended from the expiration date of the coupon you have until the end of the month, which is four months later.

* This ticket is not refundable.
* The number of tickets for the A parking lot will be revised as follows after the business restarts due to the increase in the parking fee.
Old fee: 5 sheets 1 set 3,700 yen → New fee (from 6/1 sale): 5 sheets 1 set 4,300 yen

Customers who have unused "Seapara Premium Pass" advance tickets and vouchers

If the exchange period includes a closed day, the exchange expiration date will be extended until Wednesday, September 30, 2020, as long as it is unused.

* The extension period of "Sea Paradise e-ticket (renewal)" is based on the extension of the renewal period. Here Please confirm.

About switching to Kopen-chan limited design card

Only those who have issued the Seapara Premium Pass before the business reopening day can switch to the Kopen-chan limited design card with a difference of 1,500 yen.
Reception period: Until Wednesday, September 30, 2020

* It will end as soon as the stock runs out.
* You cannot switch from a new application after June 1, 2020.

Abolition of benefits and services

Due to the impact of this Corona disaster, the following service will be abolished as of May 31, 2020.
We apologize for the inconvenience and ask for your kind understanding.

  • Various information by direct mail (mailing)
    * In the future, we will inform you by e-mail magazine (E-mail). Information on how to register will be mailed to everyone.

  • Original calendar gift

  • Renewal procedure with "Sea Paradise e-ticket (official website)"
    * Please pay at the ticket office.

  • Introductory benefits according to the application using the letter of introduction (a meal ticket worth 500 yen for every two people introduced)
    * The referral discount (5% OFF) on the Seapara Premium Pass will continue. Please show your pass card at the ticket office.
    * Customers who have a referral valid until September 30, 2020 can use the referral. In October 2020, we will issue meal tickets according to the number of introductions. In addition, the letter of introduction, which was scheduled to be issued in April 2020 and was informed of the benefits, will also be issued in October 2020.

  • 2020 Oiso Long Beach Special Offer
    * The benefits offered from next year are undecided.

* If you have any questions, please contact Yokohama Hakkeijima Sea Paradise (045-788-9632: 9: 30 ~ 18: 00).
* Please note that phone calls may be very busy and it may be difficult to connect.