About refund

For refund method of tickets purchased during the closed period in advance, please refer to the following, as the contact information differs depending on the purchase location.
* Refunds will no longer be accepted on March 31, 2020 (Tuesday).

Customers who purchased tickets below

・ Assobu (official website)
・ Groupon
・ Jordan
・ EPARK outing
・ Welfare Club (digital ticket)

Customers with an expiry ticket that covers the period from Saturday, February 29, 2020 to Tuesday, March 31, 2020 will be refunded. Please contact us below.

Assobu (official website)

Please use the contact form below to contact us during the refund period
Refund period: ~ Tuesday, March 31, 2020

Groupon

You can make a refund from the following during the refund period.
Refund period: ~ Tuesday, March 31, 2020
Contact: Please contact from My Page of Groupon official website.

Jordan

You can make a refund from the following during the refund period.
Refund period: Wednesday, March 3, 2020 10:00 to Tuesday, March 31, 2020 17:00
Contact: Please email your name and purchase ID to Jordan Coupon Support coupon-support@jorudan.co.jp.
Reception hours: Weekdays 10: 00-17: 00
* We are not able to respond if you have canceled the membership of Jordan JID.
* You can confirm your purchase ID from the email or coupon box that was sent when you completed your purchase.
* If you contact us after hours, we will respond after 10:00 on the next business day.

EPARK outing

During the refund period, you can contact the following to make a refund.
Refund period: ~ Tuesday, March 31, 2020
Contact: EPARK Support Center 0120-710-189 (free)
Reception hours: 10:00 to 20:00 (open all year round)

Welfare Club (digital ticket)

During the refund period, you can contact the following to make a refund.
Refund period: ~ Tuesday, March 31, 2020
Contact: Please check the member-only website.

Customers who purchased tickets below

・ Seven tickets
·Lawson Ticket
・ Ticket Pia
・ JTB leisure ticket
・ Famiport (thing with "Funity" written on the ticket)
・ PassMe!
・ Ikoyo
·Co-op

Customers with expiry tickets that include the period from February 29, 2020 (Sat) to March 31, 2020 (Tue) will have their expiry date extended to September 30, 2020 (Wednesday). Available.
For refunds, please contact the following.

Seven Ticket

You can make a refund at the store you purchased during the refund period.
Refund period: Saturday, March 7, 2020 10:00 to March 31, 2020 (Tue) 23:59
* Only tickets with stubs are accepted
* Please see the following for the refund method.

Lawson Ticket

You can make a refund at the store you purchased during the refund period.
Refund period: Tuesday, March 3, 2020 10:00 to Tuesday, March 31 23:59
* Please see the following for the refund method.

Ticket Pia

You can make a refund at the store you purchased during the refund period.
Refund period: Tuesday, March 3, 2020 15:00 to Tuesday, March 31, 2020 23:59
* Please see the following for the refund method.

JTB leisure ticket

During the refund period, you can contact the following to make a refund. * However, refund fees are required.
Refund period: ~ 23:00, Tuesday, March 31, 2020
Contact: JTB HTA Sales Center 0570-016088 (may not be connected with mobile phones, PHS, IP phones, etc.) or 03-5796-6001
Business hours: 0:00 to 24:00 (open all year round)

Famiport (thing with "Funity" printed on the ticket)

You can make a refund at the store you purchased during the refund period.
Refund period: Thursday, March 5, 2020 10:00 to Tuesday, March 31, 23:59
* At the store where you purchased the product, please tell the clerk directly about the refund.

PassMe!

During the refund period, you can contact the following to make a refund.
Refund period: ~ Tuesday, March 31, 2020
Contact: Customer Support Center 03-5796-6122
Reception hours: 9:00 to 17:00

Ikoyo

You can make a refund from the following during the refund period.
Refund period: up to March 31, 2020
Contact: t-info@actindi.net
* Please fill in the necessary information and send. We will inform you of the refund details later.
(Name / phone number / email address / purchase ticket details (ONE DAY PASS adult etc.) / Convenience store / purchase date)

Co-op

■ Corp Deli Ticket
For refunds, please contact the following by March 25 (Wednesday).
Contact information 0120-653-555 (Reception hours 9: 30-18: 00, closed on Sundays and holidays)

■ Pal system
For refund, please contact the following by Wednesday, March 25, 2020
Pal System Federation Service Business Division 0120-114-312 (Monday-Friday 10: 00-17: 00)

■ Coop Life Service
For refunds, please contact the following by Tuesday, March 31, 2020.
Coop Life Service Service Section 0120-47-3577 (Mon-Sat 10: 00-17: 00)

■ Life club
For refunds, please contact the contact information listed in the catalog of "Enjoyable Catalog Tickets" of your lifestyle club Co-op by Monday, March 23, 2020.
* Contact information for each lifestyle club Here You can check it from.


* If you have any questions, please contact Yokohama Hakkeijima Sea Paradise (045-788-9632: 9: 30 ~ 18: 00).
* Please be advised that phone calls may be very busy and it may be difficult to connect.
* If you have a tourist ticket issued by a travel agency, please contact the store where you purchased it.